As a network of agents, Lovelle offices aim to provide the highest standard of service to all Landlords and Tenants and give an ultimate assurance that any grievance you have concerning such service is immediately addressed.
To find out which redress scheme the office in question belongs to, you can either search on their website by using the “Office Finder” at the top right of the page or by clicking https://www.tpos.co.uk/find-a-member or https://www.theprs.co.uk/consumer/members/ and locating the office in question. (Note that there is a 12-month time limit in providing redress scheme with your complaint which starts from the date the ‘Final Viewpoint Letter’ you receive is dated).
The Property Ombudsman Limited, Milford House, 43 – 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Property Redress Scheme, 1st Floor, Premiere House, Elstree Way, Borehamwood, WD6 1JH
A copy of these rules can be provided on request.