We are committed to protecting and respecting your personal information and privacy.
This Policy explains when and why we collect personal information about you, we may change this Policy from time to time.
Any questions regarding this Policy and our privacy practices should be sent in writing to Lovelle Estate Agency, c/o Newton Fallowell Ltd, The Old Courthouse, 60a London Road, Grantham, Lincolnshire, NG31 6HR.
Lovelle Estate Agency & Lovelle Bacon are trading names of Newton Fallowell Ltd., a company registered in England with the company number 05372232. Our registered address is: The Old Courthouse, 60a London Road, Grantham, Lincolnshire, NG31 6HR.
Newton Fallowell Ltd is owned by Belvoir Group Plc a company registered in England with the company number 07848163.
We obtain information about you when you use our website, when you provide it to us or to our franchisees or, occasionally, from third parties.
The personal information we collect might include your name, address, email address and information regarding what web pages, if any, you access and other personal information.
If you make a payment to us your payment details are not held by us but are collected by our third-party payment processors, who specialise in the secure online capture and processing of such transactions.
We may use your information:
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems only for so long as is necessary for the relevant activity, or as long as is set out in any relevant contract with you.
You have a choice about whether or not you wish to receive information from us. If you want to receive communications from us, then you should tick the relevant boxes on the form on which we collect your personal information.
You have the right to:
The accuracy of your information is important. If the personal information you have provided to us changes, if you change email address, or any of the other information we hold, please write to us at Lovelle Estate Agency, c/o Newton Fallowell Ltd. The Old Courthouse, 60a London Road, Grantham, Lincolnshire, NG31 6HR.
We will ensure that your personal information is held securely.
Some of your “non-sensitive” details (such as your email address) may be transmitted over the internet and this can never be guaranteed to be 100% secure.
The information which you provide to us may be transferred to countries outside the European Union (“EU”) if any of our servers or our processors’ servers are located in such a country. These countries may not have equivalent information protection laws to those within the EU. By submitting your personal information, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
We record telephone calls. We may also use web site recording services which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal information. Information collected in such a fashion is for our internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
We keep this policy under regular review. This policy was last updated 3rd June 2020.
We are especially concerned to protect the privacy of children. If you are under 18 years of age, please ask your parent/guardian’s permission before providing any personal information and ask them to help you whenever you provide us with any personal information.
‘We’ refers to the individual franchise company as referenced in your terms of business
Identification Details – We may hold copies of your photographic identity documents and at least one document that confirms your home address. We may also use an online service to verify your identity. This is done to meet our obligation under Money Laundering Regulation. Additionally, it is required to protect our position and look after your interests. It assists us to ensure we are dealing with the owners of the property and we are not becoming involved in any money laundering situation. In line with our obligation the copy documents and/or identity verification report will be held for 5 years from the date of the property sale or the date you withdraw your property from the market. We will not provide any other party with copies of these documents, except solicitors or estate agents involved in the sale of your property, who also have an obligation to verify your identity and they formally request it.Prospective Buyers – Basic information about your property will be provided to anyone who makes an enquiry to us about potentially viewing or purchasing your property. This information will include the property details we produced and any other relevant information you provide to us including the information in any property information questionnaire you complete for us.Viewings – We will organise viewings on your behalf, to suit you and the viewer. Where we are conducting the viewing for you, it is important that you check your property prior to the viewing to ensure that any personal information you would not wish a viewer to see is removed. We may provide the viewer with details of the person who is to meet them at the property and conduct the viewing.
Negotiating with Prospective Buyers and Handling Offers to Purchase the Property – We will negotiate with prospective buyers and take offers from them. This process will involve providing potential buyers with relevant personal information to facilitate a successful negotiation. This will also involve providing you with relevant and necessary personal information about the potential buyer. You should ensure that you treat any information we provide to you as confidential and it must not be passed on or shared with any other person or business.
Agreed Sale – Once a sale is agreed we will provide your personal contact information to the buyer and the solicitors acting for both parties. We may provide your contact information to various professionals that may be acting for the buyer, such as surveyors and contractors wanting access to the property to produce estimates, etc. We will discuss the sale of your property with various parties once a sale is agreed in order to facilitate exchange of contracts and completion of the sale.